FAQ | Busy Hour Cleaning

Need House Cleaning Services?

FREQUENTLY ASKED QUESTIONS

WHY CHOOSE US?

We are the cleaner choice. What we use to clean our space makes it into our bodies. We only use environmentally friendly products, which reduces chemicals on surfaces and in your air, keeping your family safe and healthy.

WHAT AREAS DO YOU SERVICE?

We service the Inner and Outer Eastern suburbs and Southeastern parts of Melbourne.

ARE YOU INSURED?

We are a fully insured cleaning service. We carry insurance for our employees and for the work that we do in your home. We also guarantee customer satisfaction. Was something not cleaned the way that you expected? Let us know, and we will do our best to put things right.

IF I BOOK A RECURRING CLEANING SERVICE, WILL IT BE THE SAME CLEANER EVERY TIME?

Yes, for recurring house cleaning service clients, we always send the same cleaner because they are familiar with your home and expectations.

WHAT ABOUT PETS?

Pets are a part of the family, and so we clean up after them as well! During house cleaning service we recommend that you do keep your pet somewhere they will be comfortable — not all of our furry friends like the sound of vacuums or unfamiliar people in their space. Let us know how you’d like to handle your pet ahead of time to keep them safe and happy.

DO YOU PROVIDE STEAM CLEANING SERVICE?

We currently do not, but we’re considering this!